Learn How Mail-Flow Works

About Course

Course Description

This program provides a complete understanding of mail flow in modern email systems, covering SMTP, DNS records, message routing, anti-spam, security layers, and cloud-based email services like Microsoft 365 & Gmail. Participants will learn both the theoretical and practical aspects of how email is sent, routed, received, and secured. This course is ideal for students, freshers entering IT support, working professionals in system administration, and educators looking to integrate email technology into their teaching.

Learning Objectives

By the end of this program, learners will be able to:

Understand email architecture and protocols (SMTP, POP, IMAP, MAPI).
Configure and analyze DNS records (MX, SPF, DKIM, DMARC).
Describe the life cycle of an email message from sender to recipient.
Set up and troubleshoot mail flow in on-premises and cloud environments.
Identify and resolve common mail flow issues (spam, NDRs, routing errors).
Apply security measures for safe and compliant email delivery.
Gain exposure to Microsoft 365, Exchange Online, and Gmail setups.

Target Audience

College Students & Freshers: Build foundational IT skills for technical support and system admin roles.
Working Professionals: Upskill in email systems, IT infrastructure, or security operations.
Educators: Teach email systems as part of IT, networking, or cloud courses.

Course Content

Module 1: Introduction to Mail-Flow & Email Architecture
Content to be covered: History & evolution of email, Email system components: MUA, MTA, MDA, Overview of on-premises vs cloud-based mail systems, Activity: Trace an email flow diagram.

Live Class: 1.5 hours
Doubt Session: 0.5 hours

Module 2: Email Protocols Explained
Content to be covered: SMTP: sending email, POP vs IMAP: retrieving email, MAPI & EAS in modern clients, Hands-on: Configure email in Outlook/Gmail using different protocols.

Module 3: DNS & Mail Routing
Content to be covered: MX records and how they control delivery, SPF, DKIM, DMARC – preventing spoofing and phishing, Hands-on: Set up test DNS records for mail flow validation.

Module 4: Anatomy of an Email
Content to be covered: Message headers: how to read & analyze them, MIME and attachments, Tracing message paths using headers, Hands-on: Analyze headers of sample emails.

Module 5: Troubleshooting Mail Flow Issues
Content to be covered: Common issues: NDRs, spam filters, delays, Tools: Telnet, MXToolbox, message trace (M365), Hands-on: Simulate and fix a failed mail delivery scenario.

Module 6: Security in Mail Flow
Content to be covered: TLS encryption in email, Anti-spam and anti-malware filtering, Phishing protection and secure gateways, Activity: Simulate a phishing email & analyze how filters catch it.

Module 7: Cloud Mail Flow (Microsoft 365 & Gmail)
Content to be covered: Exchange Online mail flow architecture, Gmail routing and filters, Hybrid mail flow scenarios, Hands-on: Configure connectors in Microsoft 365/Google Workspace.

Module 8: Capstone Project & Best Practices
Content to be covered: Project: Design a secure mail flow setup for a company, Peer review and discussion, Career applications in IT support, system admin, and cybersecurity, Educator module: Teaching mail flow concepts effectively.

Student Ratings & Reviews

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About Course

Course Description

Learning Objectives

Target Audience

Course Content

Module 1: Introduction to Mail-Flow & Email Architecture
Content to be covered: History & evolution of email, Email system components: MUA, MTA, MDA, Overview of on-premises vs cloud-based mail systems, Activity: Trace an email flow diagram.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 2: Email Protocols Explained
Content to be covered: SMTP: sending email, POP vs IMAP: retrieving email, MAPI & EAS in modern clients, Hands-on: Configure email in Outlook/Gmail using different protocols.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 3: DNS & Mail Routing
Content to be covered: MX records and how they control delivery, SPF, DKIM, DMARC – preventing spoofing and phishing, Hands-on: Set up test DNS records for mail flow validation.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 4: Anatomy of an Email
Content to be covered: Message headers: how to read & analyze them, MIME and attachments, Tracing message paths using headers, Hands-on: Analyze headers of sample emails.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 5: Troubleshooting Mail Flow Issues
Content to be covered: Common issues: NDRs, spam filters, delays, Tools: Telnet, MXToolbox, message trace (M365), Hands-on: Simulate and fix a failed mail delivery scenario.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 6: Security in Mail Flow
Content to be covered: TLS encryption in email, Anti-spam and anti-malware filtering, Phishing protection and secure gateways, Activity: Simulate a phishing email & analyze how filters catch it.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 7: Cloud Mail Flow (Microsoft 365 & Gmail)
Content to be covered: Exchange Online mail flow architecture, Gmail routing and filters, Hybrid mail flow scenarios, Hands-on: Configure connectors in Microsoft 365/Google Workspace.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 8: Capstone Project & Best Practices
Content to be covered: Project: Design a secure mail flow setup for a company, Peer review and discussion, Career applications in IT support, system admin, and cybersecurity, Educator module: Teaching mail flow concepts effectively.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Office Info

Quick Links

Legal Support

About Course

Course Description

Learning Objectives

Target Audience

Course Content

Module 1: Introduction to Mail-Flow & Email Architecture Content to be covered: History & evolution of email, Email system components: MUA, MTA, MDA, Overview of on-premises vs cloud-based mail systems, Activity: Trace an email flow diagram.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 2: Email Protocols Explained Content to be covered: SMTP: sending email, POP vs IMAP: retrieving email, MAPI & EAS in modern clients, Hands-on: Configure email in Outlook/Gmail using different protocols.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 3: DNS & Mail Routing Content to be covered: MX records and how they control delivery, SPF, DKIM, DMARC – preventing spoofing and phishing, Hands-on: Set up test DNS records for mail flow validation.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 4: Anatomy of an Email Content to be covered: Message headers: how to read & analyze them, MIME and attachments, Tracing message paths using headers, Hands-on: Analyze headers of sample emails.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 5: Troubleshooting Mail Flow Issues Content to be covered: Common issues: NDRs, spam filters, delays, Tools: Telnet, MXToolbox, message trace (M365), Hands-on: Simulate and fix a failed mail delivery scenario.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 6: Security in Mail Flow Content to be covered: TLS encryption in email, Anti-spam and anti-malware filtering, Phishing protection and secure gateways, Activity: Simulate a phishing email & analyze how filters catch it.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 7: Cloud Mail Flow (Microsoft 365 & Gmail) Content to be covered: Exchange Online mail flow architecture, Gmail routing and filters, Hybrid mail flow scenarios, Hands-on: Configure connectors in Microsoft 365/Google Workspace.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Module 8: Capstone Project & Best Practices Content to be covered: Project: Design a secure mail flow setup for a company, Peer review and discussion, Career applications in IT support, system admin, and cybersecurity, Educator module: Teaching mail flow concepts effectively.

Live Class: 1.5 hours

Doubt Session: 0.5 hours

Student Ratings & Reviews

Office Info

Quick Links

Legal Support

Module 1: Introduction to Mail-Flow & Email Architecture
Content to be covered: History & evolution of email, Email system components: MUA, MTA, MDA, Overview of on-premises vs cloud-based mail systems, Activity: Trace an email flow diagram.

Module 2: Email Protocols Explained
Content to be covered: SMTP: sending email, POP vs IMAP: retrieving email, MAPI & EAS in modern clients, Hands-on: Configure email in Outlook/Gmail using different protocols.

Module 3: DNS & Mail Routing
Content to be covered: MX records and how they control delivery, SPF, DKIM, DMARC – preventing spoofing and phishing, Hands-on: Set up test DNS records for mail flow validation.

Module 4: Anatomy of an Email
Content to be covered: Message headers: how to read & analyze them, MIME and attachments, Tracing message paths using headers, Hands-on: Analyze headers of sample emails.

Module 5: Troubleshooting Mail Flow Issues
Content to be covered: Common issues: NDRs, spam filters, delays, Tools: Telnet, MXToolbox, message trace (M365), Hands-on: Simulate and fix a failed mail delivery scenario.

Module 6: Security in Mail Flow
Content to be covered: TLS encryption in email, Anti-spam and anti-malware filtering, Phishing protection and secure gateways, Activity: Simulate a phishing email & analyze how filters catch it.

Module 7: Cloud Mail Flow (Microsoft 365 & Gmail)
Content to be covered: Exchange Online mail flow architecture, Gmail routing and filters, Hybrid mail flow scenarios, Hands-on: Configure connectors in Microsoft 365/Google Workspace.

Module 8: Capstone Project & Best Practices
Content to be covered: Project: Design a secure mail flow setup for a company, Peer review and discussion, Career applications in IT support, system admin, and cybersecurity, Educator module: Teaching mail flow concepts effectively.