Basics Of IT Support Administration: Hands-On Essentials

About Course

Course Overview

The Basics Of IT Support Administration: Hands-On Essentials program is designed for beginners and aspiring IT professionals who want to build a strong foundation in IT support. Delivered entirely through live online classes, this instructor-led training emphasizes real-time learning, interactive engagement, and hands-on practice. Learners will gain practical knowledge in troubleshooting, system administration, hardware and software management, networking basics, and IT service best practices to prepare for entry-level IT roles.

Why Choose This Course?

✅ 100% Live Classes (no pre-recorded sessions)
✅ Hands-on practice with real-world labs
✅ Direct Q&A with certified trainers
✅ Career-focused, job-oriented training
✅ Certificate of Completion

Course Objectives

By the end of this program, you will be able to:

Understand IT support fundamentals and system administration.
Install, configure, and maintain operating systems and software.
Troubleshoot common hardware and software issues.
Understand basics of networking and connectivity.
Apply IT service management best practices to real-world scenarios.

Mode of Delivery

100% Live Online Classes via MS Teams
Interactive discussions & breakout activities
Real-time lab demonstrations
Assignments and case studies after each module

Pre-requisites

No prior IT experience required.
Basic computer literacy is sufficient.

Who Can Take This Course?

Beginners interested in IT and system administration.
Fresh graduates looking to launch a career in IT support.
Working professionals seeking to enhance technical skills.
Small business owners who want to manage IT essentials.

Applicable Careers

IT Support Technician
Helpdesk Support Specialist
Junior System Administrator
Desktop Support Engineer
Technical Support Assistant

Duration

20 Hours Total
Flexible: Weekends / Weekday Evening Slots
Session Length: 1.5 – 2 hours per class

Assessment & Certification

Proctored online assessment at course end
Evaluation based on labs, assignments, and project work
Certification of Completion from Mechatron Learning Hub

Course Content

Module 1: Core IT fundamentals
Contents to be covered: Basic Hardware Configuration, Understanding computer components (CPU, RAM, ROM, etc.), Operating system: windows, MacOS, Linux, File System and Management

Online Live Session 1 : (1.5 hours)
Online Live Session 2 : (1.5 hours)
Doubt Clearing & Q&A : (01 hour)

Module 2: Basics of Networking
Contents to be covered: Network basis- LAN, WAN, MAN, WLAN, Networking devices and topologies, The OSI layer model of networking, Routing protocols TCP/IP, UDP, etc.

Module 3: Cloud Computing
Content to be covered: Introduction to Cloud Computing, Cloud service models(IaaS, PaaS, SaaS), Cloud infrastructure, Virtualization and VMs, Cloud service providers- AWS, Azure etc.

Module 4: Troubleshooting Techniques and Support Methods
Content to be covered: Error identification, Root causes and Analysis, Documenting and Implementing Trouble Shooting techniques, Common Hardware issues and fixes, Blue screen, black screen error and their recovery

Module 5: Services Desk Operations
Content to be covered: Introduction to Helpdesk structure, Ticketing system(e.g. Jira, Zoho Desk) and Ticket Methodology, Documenting, Aligning and Resolving Issues.

Module 6: Remote Support tools
Content to be covered: Tools Overview: AnyDesk, UltraViewer, Microsoft Quick Assist, Setting Up and Securing Remote Access, Managing Systems and Files Remotely, Guiding Users Through Screen Sharing

Module 7: Essential Skills
Content to be covered: System Configuration and set up, System Monitoring and Maintenance, User Account Management and Access Control, Best practices for tech support teams, Data privacy, user trust, and ethical behavior, Real-world cases of IT misconduct, Do’s and Don'ts for IT professionals

Proctored Assessment

Student Ratings & Reviews

No Review Yet

Basics Of IT Support Administration: Hands-On Essentials

About Course

Course Overview

Why Choose This Course?

Course Objectives

Mode of Delivery

Pre-requisites

Who Can Take This Course?

Applicable Careers

Duration

Assessment & Certification

What Will You Learn?

Course Content

Module 1: Core IT fundamentals
Contents to be covered: Basic Hardware Configuration, Understanding computer components (CPU, RAM, ROM, etc.), Operating system: windows, MacOS, Linux, File System and Management

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 2: Basics of Networking
Contents to be covered: Network basis- LAN, WAN, MAN, WLAN, Networking devices and topologies, The OSI layer model of networking, Routing protocols TCP/IP, UDP, etc.

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 3: Cloud Computing
Content to be covered: Introduction to Cloud Computing, Cloud service models(IaaS, PaaS, SaaS), Cloud infrastructure, Virtualization and VMs, Cloud service providers- AWS, Azure etc.

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 4: Troubleshooting Techniques and Support Methods
Content to be covered: Error identification, Root causes and Analysis, Documenting and Implementing Trouble Shooting techniques, Common Hardware issues and fixes, Blue screen, black screen error and their recovery

Online Live Session 1 : (02 hours)

Doubt Clearing & Q&A : (01 hour)

Module 5: Services Desk Operations
Content to be covered: Introduction to Helpdesk structure, Ticketing system(e.g. Jira, Zoho Desk) and Ticket Methodology, Documenting, Aligning and Resolving Issues.

Online Live Session 1 : (02 hours)

Doubt Clearing & Q&A : (01 hour)

Module 6: Remote Support tools
Content to be covered: Tools Overview: AnyDesk, UltraViewer, Microsoft Quick Assist, Setting Up and Securing Remote Access, Managing Systems and Files Remotely, Guiding Users Through Screen Sharing

Online Live Session 1 : (1.5 hours)

Doubt Clearing & Q&A : (30 minutes)

Online Live Session 1 : (1.5 hours)

Capstone Project (1.5 hours)

Proctored Assessment

Office Info

Quick Links

Legal Support

About Course

Course Overview

Why Choose This Course?

Course Objectives

Mode of Delivery

Pre-requisites

Who Can Take This Course?

Applicable Careers

Duration

Assessment & Certification

What Will You Learn?

Course Content

Module 1: Core IT fundamentals Contents to be covered: Basic Hardware Configuration, Understanding computer components (CPU, RAM, ROM, etc.), Operating system: windows, MacOS, Linux, File System and Management

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 2: Basics of Networking Contents to be covered: Network basis- LAN, WAN, MAN, WLAN, Networking devices and topologies, The OSI layer model of networking, Routing protocols TCP/IP, UDP, etc.

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 3: Cloud Computing Content to be covered: Introduction to Cloud Computing, Cloud service models(IaaS, PaaS, SaaS), Cloud infrastructure, Virtualization and VMs, Cloud service providers- AWS, Azure etc.

Online Live Session 1 : (1.5 hours)

Online Live Session 2 : (1.5 hours)

Doubt Clearing & Q&A : (01 hour)

Module 4: Troubleshooting Techniques and Support Methods Content to be covered: Error identification, Root causes and Analysis, Documenting and Implementing Trouble Shooting techniques, Common Hardware issues and fixes, Blue screen, black screen error and their recovery

Online Live Session 1 : (02 hours)

Doubt Clearing & Q&A : (01 hour)

Module 5: Services Desk Operations Content to be covered: Introduction to Helpdesk structure, Ticketing system(e.g. Jira, Zoho Desk) and Ticket Methodology, Documenting, Aligning and Resolving Issues.

Online Live Session 1 : (02 hours)

Doubt Clearing & Q&A : (01 hour)

Module 6: Remote Support tools Content to be covered: Tools Overview: AnyDesk, UltraViewer, Microsoft Quick Assist, Setting Up and Securing Remote Access, Managing Systems and Files Remotely, Guiding Users Through Screen Sharing

Online Live Session 1 : (1.5 hours)

Doubt Clearing & Q&A : (30 minutes)

Online Live Session 1 : (1.5 hours)

Capstone Project (1.5 hours)

Proctored Assessment

Student Ratings & Reviews

Office Info

Quick Links

Legal Support

Module 1: Core IT fundamentals
Contents to be covered: Basic Hardware Configuration, Understanding computer components (CPU, RAM, ROM, etc.), Operating system: windows, MacOS, Linux, File System and Management

Module 2: Basics of Networking
Contents to be covered: Network basis- LAN, WAN, MAN, WLAN, Networking devices and topologies, The OSI layer model of networking, Routing protocols TCP/IP, UDP, etc.

Module 3: Cloud Computing
Content to be covered: Introduction to Cloud Computing, Cloud service models(IaaS, PaaS, SaaS), Cloud infrastructure, Virtualization and VMs, Cloud service providers- AWS, Azure etc.

Module 4: Troubleshooting Techniques and Support Methods
Content to be covered: Error identification, Root causes and Analysis, Documenting and Implementing Trouble Shooting techniques, Common Hardware issues and fixes, Blue screen, black screen error and their recovery

Module 5: Services Desk Operations
Content to be covered: Introduction to Helpdesk structure, Ticketing system(e.g. Jira, Zoho Desk) and Ticket Methodology, Documenting, Aligning and Resolving Issues.

Module 6: Remote Support tools
Content to be covered: Tools Overview: AnyDesk, UltraViewer, Microsoft Quick Assist, Setting Up and Securing Remote Access, Managing Systems and Files Remotely, Guiding Users Through Screen Sharing